Payment and Cancellation Terms & Conditions

Payment and Cancellation Terms & Conditions

Age Policy

Reservation and Payment Policies

• This policy only applies to direct bookings with this property
• Bookings made online via our website will require payment in full if booking is within 90 days.
• If you have booked through a 3rd party you have agreed to their booking and cancellation policy, as well as all other policies of this property.
• A booking is a contract. A booking is only confirmed only once a deposit has been paid (see payment policy).
• Camp management retain the right to alter cabin or site arrangements to accommodate broader business needs.
• From time to time we may offer special rates or discounts to various group memberships or specials. If you qualify, you may only apply one discount offer per stay.
• Your booking allocates only one vehicle per site. Please advise at the time of booking if you have a trailer or Boat and we will do our best to accommodate. There may be additional charges of $10 per extra unit, however, parking is very limited at our Holiday Park.
• An automatic surcharge of 2.5% will be added to payments by credit and debit card users.
• All bookings remain at the discretion of the manager/ owners. Management reserve the right to refuse entry, at its sole discretion, if it believes the party;

• • • It is not the person named on the reservation or the person named on the credit card or not unauthorised for the use of the card, or is not able to pay for any additional charges
    • may not respect the rules of the property or acts in a manner likely to affect other guests rights of enjoyment.
    • may cause damage to the property of the camp or other guests
    • may exhibit socially unacceptable behaviour
    • is younger than 18 years and not accompanied by a responsible person over that age.
    • is concealing an unauthorised people or animals.
    • The party is not of the character needed to operate within a campground environment.

Payment Policy (Outside Summer High Peak Period)

A booking is confirmed only once a deposit has been paid – the deposit is the greater of one nights stay or 50% of the booking total.

• The balance of all bookings is payable on check-in/ arrival
• A Credit card is also required for an in-print, which will be charged for any extra’s, lost property or damage caused during your stay. Please look after this property as if it was your pride and joy!

Payment Policy (Summer High Peak Period – 20^th December to 15^th February)

• A non-refundable $25 booking fee is required before 15th March of the summer prior.
• 50% deposit is required by 31st July to confirm your booking, with the balance due on arrival.

Payment Policy (Peak periods including long weekends, excluding 20^th December to 15^th February)

• Management reserve the right to implement a minimum night stays at any point – booking must cover any minimum night periods.
• Management reserve the right to change and amend the definition and dates of ‘Peak Periods’ as it sees fit.
• All peak period bookings must be paid in FULL to confirm at the time of booking.

Please note, If you have booked via a 3rd party that payment policy applies, regardless of the time of year. Please refer to that site/source to view the terms and conditions that apply.

Cancellation, Amendment Fees and Refund Policy (excluding Summer High Peak Period)

• If you have booked via a 3rd party that cancellation policy applies.
• Any amendments will incur a $50 amendment fee. Please note that a reduction in nights will be treated as a cancellation for the applicable nights.
• Cancellations for reservations are not refundable where they are;
  • Within 14 days of other Peak periods
  • Within 72 hours before all other booking’s;
• If a cancellation is made and qualifies for a refund a “refund processing fee” of 25% (a minimum fee of $50 applies) will be deducted per site or room booked.
• Bookings, sites, units cannot be transferred from one person to another.
• Management reserve the right to allocate you to a different room, cabin or site if deemed necessary.

Summer High Peak Period Cancellation, Amendment Fees and Refund Policy

• Refunds on deposits will only be made on cancellations and amendments received before 15th November where a full refund will be given less a $50 cancellation fee plus loss of any booking fee paid. Amendments will incur a $50 charge.
• No refunds will be given for any cancellations or amendments after 15th November. This includes early departures or late arrivals due to weather or other natural causes.
• Management reserve the right to re-let in your absence or early departure.

Refund Information for ALL bookings

• Refunds will only be processed to the payment source received and within working 10 days.
• No refunds are given for;
  • Early departure on booked dates
  • Weather conditions
  • Road closures
  • Transport delays
  • Other factors outside of your control
  • Covid cancellations – we no longer accept COVID cancellations due to isolation requirements being removed. If you have COVID and have concerns about your stay, please contact the office.

Credit Policy

Please note, all credits are at the sole discretion of Management and are only valid when agreed to by both parties. Accommodation booked using credits must be on dates prior to the credit expiry – booking dates cannot be after the expiry. No credits are transferrable or refundable.